Support
Every AutoTargets™ system is supported by the Authorized Partner who supplied it, backed by our own team in Ivyland, Pennsylvania.
Service and Warranty Standards
AutoTargets service, warranty, and support plans are issued by our Authorized Partners and backed by our team of experts. We are committed to our customer’s long-term success and offer standard support plan options through every Authorized Partner.
Coverage, plan options and terms are set out in the Warranty & Support document below. Your Authorized Partner quotes, issues and administers the plan that fits your range, and is the first call when equipment needs attention. If you are not sure who your partner is, email [email protected] and we will connect you.
Warranty by line item
- AutoTargets actuators
- 3 years
- Range Server
- 1 year
- Other AutoTargets products
- 1 year
- Site infrastructure
- 1 year
- Batteries
- 1 year
- Tablets and third-party HMI
- OEM term
- RangeControl (software)
- Not applicable
- LaneControl (software)
- Not applicable
- Consumables
- Not applicable
- Third-party accessories
- Not applicable
Warranty periods run from delivery.
Support and service
- Support (phone, email)
- First year with purchase. Additional years require Site Subscription renewal.
- Live support (via remote link)
- Site Subscription. Requires a 4G link and site infrastructure.
- Service & preventive maintenance
- By contract. Billed time & materials outside of contract.
- Recertification / refurbishment
- By RFQ only.
Standard options only — your Authorized Partner quotes and issues the plan that applies to your range, and the terms on that quote govern.
Support Contacts
Support Request
Please email all support inquiries to our support team. An expert will follow up directly.
Sales & General Inquiries
Phone: 1-215-948-2422
Email: [email protected]
Hours: Monday–Friday, 9:00AM–5:00PM ET
Authorized Partners
AutoTargets equipment is sold, installed and supported exclusively through Authorized Partners. Partners hold the service, warranty and support plans they issue, and our team stands behind them.
The dealer and membership portal that used to live on this site has been retired. Authorized Partners now work directly with our sales team — and so do companies that would like to join the partner program. Email [email protected] with your company name and region and a representative will respond.
Manuals, Guides and Downloads
Setup and connectivity guides, the AutoTargets for Android™ and RangeControl™ user guides, the current product catalog and the Android app itself are all collected on one page.